Our Team
The specialists United with you
Our team is dedicated to one thing: helping fraud victims get the outcome they deserve. We combine specialist claims knowledge, clear communication, and a no-nonsense approach to get results for our clients.
Shay H
Chief Executive Officer
Shay leads Refund United with a clear mission: to level the playing field between fraud victims and the financial institutions that failed to protect them. He oversees the firm's strategy, client outcomes, and regulatory relationships, ensuring every case is handled with the highest standards of integrity and effectiveness.
Joshua S
Head of Client Relations
Joshua is the primary point of contact between our clients and the firm, ensuring every individual feels supported, informed, and confident throughout the claims process. He manages client communications, coordinates case updates, and makes sure no one feels left in the dark.
Ian J
Head of Support & Compliance
Ian leads our support and compliance function, ensuring every client receives a consistent, high-quality experience from start to finish. He oversees case handling procedures and ensures the firm operates fully within FCA regulatory requirements at every stage.
Erin S
Head of Cases & Client Management
Erin leads the qualification of incoming cases, assessing each claim to determine eligibility and the strongest path forward. She ensures every client is properly evaluated, coordinating across teams to deliver clear, accurate guidance from the very first stage of the process.
What drives us
Deep Expertise
Every team member has specialist knowledge of banking regulation and fraud law.
Personal Service
You'll always deal with the same expert — not a rotating call centre team.
Results Focused
We measure our success by money recovered for our clients. Nothing else.
